Enraiz

Home About Enraiz Meet the Team Community Careers

Getting Care

Therapy Services Insurance and Booking Pay Your Bill Frequently Asked Questions Contact

Resources

Understanding Mental Health Ventura County Resources Helpful Organizations Book Appointment
FAQ

Frequently asked questions

Answers about sessions, insurance, superbills, and getting started.

Do you accept my insurance?

Please see the current insurance list on the Insurance and Booking page. If you are unsure about your plan, contact me and we can discuss how to check. Your insurer or booking platform can confirm benefits and expected costs. Superbills are available for people seeking out-of-network reimbursement.

Are you accepting new clients?

I am accepting new clients for virtual sessions across California and in-person sessions in Westlake Village. You can request an appointment or start with a free 15-minute consultation.

Who do you work with?

I work with children, teens, adults, couples/polycules, and families, including older adults. People of all relationship types and family structures are welcome. I have a particular interest in supporting parents, LGBTQ+ and mixed-race people, and people living with chronic pain or affected by trauma/violence.

What if I do not know what to say?

You do not need to prepare a complete account of your life. We can start with a question, something that has been difficult, or a hope for what might change. You can also ask about how I work before deciding what to share.

What is narrative therapy?

Narrative therapy is a collaborative way of exploring how you understand your life and the difficulties you are facing. We pay attention to the meanings you give your experiences and the directions you would like your life to take. You have an active role in deciding where the conversation goes.

Do you offer a free consultation?

Yes. A free 15-minute consultation is a chance to ask questions and consider whether working together feels right. There is no obligation to book a session afterward.

Is the office accessible?

The Westlake Village office has parking, nearby public transit, and a wheelchair-accessible entrance. Please contact me about any specific access needs so we can discuss arrangements before your visit.

How do virtual sessions work?

We meet by secure video while you are physically in California. You will need a phone, tablet, or computer with a camera and an internet connection and a private place to talk.

What does a session cost without insurance?

The standard rate is $220 per one-hour session. Some sliding scale (pay-what-you-can) options are available according to your financial situation. Please ask about fees before starting.

What is a superbill?

A superbill is an itemized receipt for your session that includes the information insurers use to consider reimbursement. You can submit it if your plan has out-of-network (OON) benefits. Ask your insurer about eligibility and reimbursement requirements; payment is not guaranteed.

How is my privacy handled?

We will discuss confidentiality, its limits, and how your information is handled as part of beginning care. You can also review the practice’s privacy notices and ask questions before sharing information. Please use the general contact form only for nonclinical questions.

Privacy Policy

Enraiz Behavioral Health is committed to protecting your mental health information. This policy explains how your personal information is collected, used, and safeguarded.

What We Collect

Use of Information

When We Share

Your Rights

Data Security

HIPAA-compliant digital systems and secure storage protect your records.

Last updated: October 23, 2026. For questions about this policy, contact enraizbh@gmail.com.

Terms of Service

By accessing this website or using these services, you agree to the following terms. If you do not agree, please discontinue use of the website.

Not an Emergency Service

This website and these services are not intended for emergencies. If you are experiencing a crisis or may be in danger, call or text 988 (Suicide & Crisis Lifeline) or call 911 immediately.

Informational Purpose Only

Content on this website is provided for general educational purposes and does not constitute medical advice, diagnosis, or treatment. Reading this site does not create a therapist-client relationship. That relationship begins only after a scheduled session and completion of intake.

Therapy Services

Services are provided by licensed clinicians of Enraiz Behavioral Health, including Lucy E Marrero, LMFT, to clients located in California. By booking a virtual session, you confirm that you are physically located in California at the time of service and consent to receiving care via secure video.

Scheduling, Payment & Cancellations

Use of This Website

You agree to use this website lawfully and not to submit personal health information through general contact forms.

Intellectual Property

All content on this website is the property of Enraiz Behavioral Health and may not be reproduced without permission.

Limitation of Liability

To the fullest extent permitted by law, Enraiz Behavioral Health is not liable for any damages arising from your use of this website or reliance on its general content. The website is provided on an "as is" basis without warranties of any kind.

Last updated: October 23, 2026. Questions? Contact enraizbh@gmail.com.

HIPAA Notice

This Notice describes how health information about you may be used and disclosed, your rights regarding that information, and how to file a complaint. When federal and state privacy laws differ, the law that is more protective of your information is followed. Effective date: October 23, 2026.

How Your Information May Be Used

Required & Special Disclosures

Information will be disclosed when required by law, for example to report abuse, neglect, or domestic violence. Other permitted disclosures include public health and safety, health oversight activities, law enforcement requests, court orders and subpoenas, and to avoid a serious threat to health or safety.

Disclosures Requiring Your Authorization

Your written permission is required before your information is used or disclosed for marketing, before any sale of health information, for most research, and for psychotherapy notes.

Your Rights

How to File a Complaint

If you believe your privacy rights have been violated, you may contact Enraiz Behavioral Health at (805) 905-5980 or enraizbh@gmail.com. You may also file with the U.S. Department of Health and Human Services at OCRComplaints@hhs.gov or online at hhs.gov/hipaa/filing-a-complaint. You will not be retaliated against for filing a complaint.

Choose an appointment option

Tell us how you plan to pay so we can direct you to the appropriate booking page. If you are unsure, you can contact us before choosing.

Therapy session (1 hour)$220
Sliding scaleAvailable

Request an Appointment

Use SimplePractice to request a service and time. An appointment request will need to be confirmed.

Loading appointment requests.
Loading the consultation calendar.